5.0(27reviews)
100%
(831) 423-8000
1215 Water St., Santa Cruz,CA95062 USA
100% recommend
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About De Laveaga Service Center Inc.
Online Estimate
Schedule an estimate appointment
Book Appointment
In operation 16 years.
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 9:00 am - 4:00 pm |
| Tue | 9:00 am - 4:00 pm |
| Wed | 9:00 am - 4:00 pm |
| Thu | 9:00 am - 4:00 pm |
| Fri | 9:00 am - 12:00 pm |
| Sat | Closed |
* Holiday hours may differ.
Reviews (27)
- Sort By:
- Newest
- Rating
24Customers Rated
5 Stars
85.2% Complete
(23)
4 Stars
3.7% Complete
(1)
3 Stars
0% Complete
(0)
2 Stars
0% Complete
(0)
1 Star
0% Complete
(0)
< 1 Star
0% Complete
(0)
Courtney (Toyota owner)reviewed 8/26/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The best ever. Everyone and everything was amazing!!
Kept me Informed?
Yes
Ready on Time?
Yes
Alicia (Toyota owner)reviewed 8/23/24
My Experience - 5.0/5.0 -
Everything went smoothly and the front office was professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely.
Customer Service - 5.0/5.0 -
They were great. They did a good job and were professional.
Kept me Informed?
Yes
Ready on Time?
Yes
David (Honda owner)reviewed 8/19/24
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Yes very happy with the results. Looks brand new.
Customer Service - 5.0/5.0 -
Very professional organization. I would recommend that shop to my friends and family. Very friendly
Kept me Informed?
Yes
Ready on Time?
Yes
Eugenio (Honda owner)reviewed 8/14/24
My Experience - 5.0/5.0 -
Very good and professional. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good!
Customer Service - 4.5/5.0 -
Very good! Muy bien y profesionales
Kept me Informed?
Yes
Ready on Time?
Yes
Arlene (Honda owner)reviewed 8/5/24
Likely to Recommend - 5.0/5.0 -
Ms. Laura Ahumada made it a comfortable experience. Thank you.
Repair Quality - 5.0/5.0 -
Yes, but I will closely monitory any defects in the paint. However, for now, it meets my satisfaction.
Customer Service - 5.0/5.0 -
Laura Ahumada, front desk staff member, handled the administrative process for my car repair request from beginning to end. I found her to be professional, knowledgeable, and cordial in providing an estimate until repairs were completed and vehicle was ready for pick. Guesstimated time for completion was 8/02/24. It was completed on that date. At the time of pick up, Laura thoroughly reviewed all completed repairs with me. All repairs appeared to be completed to my satisfaction. I will closely monitor any changes in the paint as time progresses. I highly recommend this shop for car repairs.
Kept me Informed?
Yes
Ready on Time?
Yes
Camille (Subaru owner)reviewed 8/5/24
My Experience - 5.0/5.0 -
Thank you for the care your team took at each step of our Subaru’s service. It was great working with you and we deeply appreciate your attention to our car’s road safety, too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, yes!
Customer Service - 5.0/5.0 -
Delaveaga Collision was great to work with—thorough and attentive. Excellent experience.
Kept me Informed?
Yes
Ready on Time?
No
Michelle (Honda owner)reviewed 7/30/24
My Experience - 5.0/5.0 -
The team at Delaveaga was awesome! Laura in the office handled our car start to finish so efficiently with such a great attitude and the car was done earlier than anticipated. It looks beautiful and you can’t even tell that there was any damage. We also appreciate the fact that You returned the rental car for us end it saved a trip and asked trying to coordinate getting a ride to, and from. We will definitely use your shop again!
Risa (Toyota owner)reviewed 7/29/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I wanted to wait answer this until I got the last part inadvertently missed in repair. They have ordered it. Communications great. Only downside-not their fault -were delays in getting parts. A repair estimated to take a week and a half took three weeks.
Kept me Informed?
Yes
Ready on Time?
No
Marilyn (Subaru owner)reviewed 7/29/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Lisa (Honda owner)reviewed 7/18/24
My Experience - 5.0/5.0 -
Laura was friendly and responsive. We got our car before the predicted timeline and the quality of the work looks fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job on time!
Kept me Informed?
Yes
Ready on Time?
Yes
Leslie (Land Rover owner)reviewed 7/9/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Exceptional service!
Kept me Informed?
Yes
Ready on Time?
Yes
Rebecca (Mazda owner)reviewed 7/5/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was very nice and helpful, and the work was completed well and timely.
Kept me Informed?
Yes
Ready on Time?
Yes
Raul (Honda owner)reviewed 7/1/24
My Experience - 5.0/5.0
Laura (Toyota owner)reviewed 7/1/24
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Really nice personal and I’m so thankfully with them o will love recommend for sure thank you so much 😊
Kept me Informed?
Yes
Ready on Time?
Yes
Judith (Toyota owner)reviewed 7/1/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Julio (Ford owner)reviewed 6/29/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
FAst and good support.
Kept me Informed?
Yes
Ready on Time?
Yes
Jeannine (BMW owner)reviewed 6/27/24
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
It looks so nice!
Customer Service - 5.0/5.0 -
Laura at Delaveaga is amazing. So calm and such a great listener and communicator. She was helpful and called regularly. She also warned me that parts were delayed so she reset my expectations, then surprise! the parts came and my car was ready before the weekend! I love this place.
Kept me Informed?
Yes
Ready on Time?
Yes
Laura (RAM owner)reviewed 6/24/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Debra (Toyota owner)reviewed 6/18/24
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Maura (Toyota owner)reviewed 6/14/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
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